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Since the advent of the Internet and e-commerce, a growing number of consumers are buying their travel requirements online. In many cases, they bypass the travel agent and purchase directly from the airline, hotel chain, etc.Most travel agents, especially large ones, have two departments. Some agencies, i.e.Bricks and mortar travel agents were once common in every high street. They existed next door to grocers, department stores, and clothes shops., tourism or business travel.